By ordering on www.stin.com you accept the following conditions.

  • Introduction

    • The following terms and conditions apply to your use of the STIN.com website. When you make a purchase, you confirm that you have read and agreed to the terms below. If you have any questions, please contact us before purchasing.

  • Placing an Order

    • Once you have placed an order, we will email you a confirmation. For any clarification or updates, please email support@stin.com.
  • Delivery Times

    • Orders will be shipped in 1-3 business days, unless noted otherwise on the product page. Products from our manufacturers are delivered within 4-16 weeks; those we custom produce will be ready between 4-16 weeks.
    • STIN.com is not responsible for delivery delays due to weather, strikes, or other inconveniences. If you would like to check the status of your delivery at any time, email support@stin.com and we will reply within 24 business hours.
    • Our shipping company does not ship to Alaska, Hawaii, or Puerto Rico. If you are unsure of our shipping availability, email support@stin.com to confirm that we can deliver to your location.
    • While we offer free shipping on most items on our website, it may not apply to heavy, over-sized or fragile items. In addition, we require the addition of a shipping surcharge. When applicable, the supplemental shipping charge is sent to you via email or one of our sales representatives calls you about this.
  • Order Amends

    • All STIN furniture/lighting is made to order, it is not held in stock, and may not be cancelled by you either before or after production. STIN furniture/lighting is made to your exact specifications and therefore cannot be cancelled once we have accepted your order. These orders fall outside the Distance Selling Regulations (2000) which states that personalised goods or goods made to a consumer’s specification are exempt.
    • Amends to an existing order are not possible as we begin production of your custom made item straight away so a new order would need to be placed.

    • Once the order is placed and the payment is authorized your order will be regarded as confirmed.
    • We ship our products as soon as possible and in some cases confirm the ship product of the same agenda. If you cancel your order after your tracking information has been received, you will be responsible for all shipping & handling costs and a 25% to 50% restock fee.
    • If an order uses a credit card, any cancellation request received after placing the order is subject to the 4% cancellation fee (within 24 hours). (Transaction fees credit cards, bank fees, processing fees and administrative costs)
    • The Buyer may cancel a placed order within 72 hours by notifying the Supplier on info@stin.com. Cancellations within 72 hours are subject to a 25% administrative fee which will be deducted from the order value when the Supplier processes the refund. Valid for orders placed on, or after September 1 2016.
    • The Buyer may cancel the order before the order has finished processing by notifying the Supplier on info@stin.com. Cancellations before the end of processing are subject to a 50% administrative fee which will be deducted from the order value when the Supplier processes the refund.
    • Once an order is canceled by the customer, the company will reimburse the agreed amount within 7-14 working days.
    • In the event of any attempt to reimburse the credit card or dispute in favor of Stin, Stin retains the right to charge the Customer $ 35.00 administrative fee. (Fraud fraud or fraudulent will be prosecuted to the full extent of the law)
    • All cancellations must be made in writing and with acknowledgment of our company. Credit card companies charge 4% orders to edit, these charges will not be refunded in case of cancellation, exchange etc.
    • For questions, suggestions or inquiries, please contact: www.Stin.com
  • Return and Exchange

    • Our goal is to be satisfied with what you buy in our online store. If it is not, you can return your product within 7 days of delivery date. The product must be in the original packaging, double box, and in good condition, and will receive a refund less shipping origin and 15% to 25% of the cost of returning. We do not cover the return shipping charges or responsibility for the return of the product. The item must be insured for the total amount paid in the original order. If the product is damaged in our facilities, we will deduct the corresponding amount of the refund. If you want to return the item, please send it to support@Stin.com with an RMA number and the next steps to get your item back. All goods returned to us without permission are rejected. Returned items in original packaging and include all accessories originally planned. Return and shipping charges are covered by the customers start.
    • Refund or exchange will be processed within 10 business days after the product has been returned to our facilities and after the inspection confirms that the product is in its original condition.
    • The customer is responsible for all shipping on all items traded. If an item is part of "shipping costs" or subsidized shipping, the actual shipping costs will be deducted from the credit balance.
    • Once your returns are received, checked and viewed in its original condition, the total amount reflected in your order will be refunded, minus the actual transportation costs we have included and under promotion decline "Free shipping."
    • If an item returned, we return with transport damage, it is the responsibility of the customer to take over freight and a refund by the carrier.
    • In the case of an exchange of products, they will be deducted from the final amount of shipping, handling, administration, processing and stock replenishment. When the balance is issued in the form of credit, without exception

    • Deliveries of products: Stin.com provides secure delivery of the best logistics companies. In the unlikely event, shipping to all damage delivery company, we ask you to help your part to help and inspect the packaging for damage to the front desk.
    • The customer has to check the package for each hole, jigs and / or marks. An emergency package is possible that the item was damaged during the transport signal. Stin.com shall be able to handle all damages claims if the client (on the receipt receipt) at the time of delivery receives knowledge of the container condition. Please note the corrupted transmission confirmation "in transit" and the details of the list. If the damage is not observed at the time, a claim can not be placed against the shipping company or a refund, exchange or re-Stin.com can be done.
    • The customer must retain all original packaging for 14 days after delivery in case of exchanges or phrases (do not accept return without original packaging)
    • If an attempt to cancel the credit card or dispute in favor of Stin for repayment, Stin reserves the right to charge the Company $ 25.00.
    • FedEx supplies or small carriers: A delivery, if the packaging is visibly damaged to view the contents. If the extent of the damage requires a complete spare part, the package rejects.
    • If minor damage has occurred (handle, jug, button or other small piece), take the package, take 3 photos, send us by e-mail and identify exactly the same space, and this will send specific piece replacement It as soon as possible. If the product is inspected carefully at the time of delivery, the customer is fully responsible for shipping the item for exchange
    • The customer is responsible for the content and quality of the goods at the time of delivery inspection. The customer must keep all original packaging for 14 days after birth.
    • Leather colors, sound, sound Please fully aware that the colors on different computer screen, mobile and tablet PCs will be slightly different from the color of the actual individual
    • In contrast to tissue samples "human" are and are exactly the same, each of our leather comes from a natural single cow skin. For this reason, there may be a change in the texture, tone and tone skin samples between the specimens and the leather is in the final product. Please be fully aware.
    • Local deliveries: Please check the delivery note for delivery if the item is delivered. If there is significant damage and a complete replacement product will be necessary, please reject the package. If minor damage (as handle, jug, button or other small piece) have occurred, take the package 3 photograph, please email us and we will identify exactly the same room and replace this replacement specifically and as soon as possible replacement Send. All inquiries must be made within 24 hours of receipt of the goods. The customer is responsible for the inspection of the contents and condition of the goods within 24 hours. The customer must keep all original packaging for 14 days after birth.
    • Each damage must be reported within 24 hours to receive the product. If you want to return due to damage, the item will be treated as a return and all the taxes will be replenished and the return shipping. The customer must keep all original packaging for 14 days after birth. If you get a damaged item, fill out the contact form below. A description of the problem, and an image representing the problem are required.
    • Stin is not responsible for accidents or injuries or related furniture, purchased, sold or Stin.com sent.

    • Deliveries of goods: For delivery of the cargo, the carrier shall call a delivery date before delivery. If you miss the delivery of your dates, a new date will be agreed and will be a $ restitution cost 75. For commercial deliveries, the delivery will take place during normal business hours. All sidewalk goods deliveries and require the customer to collect the goods from the truck. If you need additional services, such as a back door or within delivery, send an email to support@Stin.com for a quote.
    • FedEx supplies or small business: FedEx or other small business will make three attempts to deliver the item. If you can not accept delivery, call 1.800.Go.FedEx take further steps. If the item is returned to our store, you will be responsible for additional shipping / shipping charges. They will also pay a new delivery of $ 50 to cover the administrative costs and warehouses. All FedEx shipments are shipped by FedEx Ground. All FedEx supplies sidewalk. Please wait 24 to 48 hours to reflect your active FedEx tracking system information.
    • Local deliveries: For local deliveries will be sent by e-mail within 3 hours 24-48 hours before delivery. If the time does not work for you, please let us know immediately. If you miss your date, we will establish a second date and will charge $ 75 redelivery All local deliveries pavement. If you need help, please email support@stin.com.

    • We store the delivery of our products reliably and well-known logistics companies. As such, we do not process their products directly.
    • The delivery is not held by Stin.com. Unless otherwise stated, the products ordered on its behalf to be delivered to a carrier.
    • Once the goods have been delivered to the carrier for damages or deterioration of the ordered products, transferred to the carrier.

    • • Nothing in these Terms of Use and any express or implied warranty, we enforce its rights under this Agreement violate their rights to do so in the future rescission.

    • • We will not be responsible for delays or mistakes to meet its obligations if the delay results or failure of events or circumstances beyond its control including but not limited to force majeure, accidents, war, fire, strike, lockout , Including the failure of communication.

    • All questions, comments or inquiries may be directed to:
    • www.stin.com
    • 325 W 38th St Suite 404
    • New York, NY 10018
    • United States
    • CALL US: 866-796-3828
    • support@stin.com
    • Although stin.com will in most circumstances be able to receive your correspondence, Stin.com does not guarantee that it will receive all such information timely and accurately and shall not be legally obligated to read, act on or respond to any such submitted information.

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